An IT support engineer should have experience working with different operating systems (Windows, Linux or Mac OS), an extensive understanding of computer systems, networks, mobile devices, and other technological equipment, along with expertise in LAN/WAN/MAN, and knowledge of scripting languages (Perl, Python or BASH), among others.
Those who are serious about pursuing the technical support engineer career path should be conversant with help desk software, such as Zendesk, and remote desktop applications.
It is also important to have a strong customer focus and technical knowledge of their companies’ products or services. Along with the ability to multi-task.
Technical Engineer Salary
The average technical support engineer salary is $61,473 in the United States. If technical support engineers wish to freelance, they can earn $23.46 per hour, according to Payscale.
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