Within a corporate setting, support specialists maintain, upgrade, and repair the computers used throughout a business. Troubleshooting is important and must be done quickly in order to keep a business operational and profitable. This involves listening carefully to customer issues, asking relevant questions about computer problems, and evaluating answers in order to diagnose the problem. This type of career requires excellent interpersonal and communication skills as well.
If you work in the field of computer technology, you will help technical support and assist companies with information technology needs. You can help organizations with their computer systems, computer hardware or software or provide services on a contract basis. You might work on the technical support side, responding to computer users’ inquiries and fixing problems by running diagnostic programs. Or you might also monitor the performance of a company’s computer systems on a daily basis and train employees to use new computer hardware and software. Support specialists may also work as help-desk technicians, dealing directly with customer issues and responding to telephone calls or e-mails from those who need help with computer problems in the computer support specialist job description.
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