What Is The Purpose Of A Network Operations Center

The main role of NOC Engineers are monitoring every netflow, hop, server and endpoint attached to an MSP's(Monitoring Service Provider) client networks. They also monitor infrastructure health, security and capacity along with making the decisions and adjustments to ensure optimal network performance and organizational productivity.

The NOC Engineers are catogorized based on "levels". These levels indicate expertise and problem-solving ability. In case of a hardware failure< an alert may be assigned to a Level 1 technician first, but if upon further inspection the problem goes beyong the failed hardware, the ticket may be escalated to a Level 2 or Level 3 technician.

NOC capabilities consist of:

1. Application software installations, troubleshooting and uploading.
2. Email management services.
3. Backup and storage management.
4. Network discovery and assessments.
5. Policy enforcement.
6. Firewall and Intrusion Prevention System(IPS) monitoring and management.

• Antivirus scanning and remediation.
• Patch management and whitelisting.
• Shared threat analysis.
• Optimization and quality of services reporting.
• Voice and video traffic management.
• Performance reporting and improvement recommendations.