Wednesday, February 19, 2020

Telecom Trends 2020

It enables telecom operators to come up with a common platform to analyze huge volumes of user data with the help of analytical engines. It plays an extremely important role in several areas such as customer relationship management,customer segmentation, developing business practices to influence customer behavior in specific segments and managing the entire customer cycle from customer acquisition till churn and retention.

6. Business Intelligence (BI)

Business Intelligence solutions are widely adopted by telecom majors for reporting, dashboards and analytics to include capabilities such as predictive analysis,data mining,forecasting and optimization.The adoption of BI in telecommunications goes a long way towards improving core operations,identifying market trends and establishing forecasts. It also has several useful applications in product development, financial asset management, campaign analysis and service fulfillment.
The strides made by telecom companies in digitizing their operations has enabled them to bring new products, services, customer segments and geographies  and build a culture of sustainable growth and create renewed enterprise business models. Going digital has opened up a plethora of opportunities for telecom to transform into a truly new-age industry.

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